Privacy Policy – Winbox Online Casino Malaysia

Effective Date: 26 March 2026

At Winbox Online Casino Malaysia, accessible via https://www.winbox-live.my, we are committed to protecting your privacy and safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Personal Information

Full name
Email address
Mobile phone number
Date of birth
Username and account credentials

1.2 Financial Information

Bank account details
E-wallet information (e.g., Touch ‘n Go, GrabPay)
Transaction history (deposits and withdrawals)

1.3 Technical Data

IP address
Device type and operating system
Browser type
Location data (approximate)
Website usage and interaction data

1.4 Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze site traffic.

2. How We Use Your Information

Your information is used for the following purposes:

To create and manage your account
To process deposits and withdrawals securely
To verify your identity (KYC compliance)
To provide customer support
To improve website performance and user experience
To send promotional offers and updates (you may opt out anytime)
To detect and prevent fraud, abuse, or illegal activity

3. Data Protection and Security

We implement strict security measures to protect your data, including:

SSL encryption for all transactions
Secure servers and firewall protection
Restricted access to personal data
Regular monitoring and security updates

Despite these measures, no online system is completely secure, and users acknowledge inherent risks when sharing information online.

4. Sharing of Information

Winbox Online Casino Malaysia does not sell or rent your personal data.

We may share your information only in the following circumstances:

With payment providers to process transactions
With service providers assisting in website operations
When required by law enforcement or regulatory authorities
To prevent fraud, money laundering, or illegal activities

All third parties are required to maintain confidentiality and data security.

5. Cookies Policy

We use cookies to:

Remember user preferences
Improve website functionality
Analyze traffic and usage patterns

You may disable cookies via your browser settings, but some features of the website may not function properly.

6. Data Retention

We retain your personal data only as long as necessary for:

Account management
Legal and regulatory compliance
Fraud prevention and dispute resolution

Inactive accounts may have their data securely deleted after a reasonable period.

7. Your Rights

Under the PDPA 2010 (Malaysia), you have the right to:

Access your personal data
Request correction of inaccurate information
Withdraw consent for marketing communications
Request deletion of your data (subject to legal obligations)

To exercise your rights, contact us at: support@winbox-live.my

8. Third-Party Links

Our website may contain links to third-party websites. Winbox is not responsible for the privacy practices of external sites. Users are encouraged to review their policies separately.

9. Responsible Gambling and Minors

Our services are strictly for users aged 21 and above
We do not knowingly collect data from minors
If we become aware of underage usage, accounts will be immediately suspended and data removed

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of these changes.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data:

Email: support@winbox-live.my
Website: https://www.winbox-live.my